(626)201-7260 sales@smartloadusa.com
Online Wholesale Store of General Merchandise and Grocery Items

Terms and conditions

Use of this Site :

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older.


If you are under the age of 18 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If you are a parent or legal guardian agreeing to these Terms of Use for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur.
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. If you do not agree to any of these terms and conditions, do not use this Site. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms of Use.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested. While Smartloadusa.com strives to provide accurate product descriptions and pricing information, all materials, including images, text, illustrations, designs, icons, and photographs typographical errors may occur. However, Smartloadusa.com does not warrant that product descriptions or other Content of this Site is accurate, complete, reliable, current, or error-free. Smartloadusa.com cannot confirm the price of an item until after you order.

In the event that an item is listed at an incorrect price due to an error in pricing, Smartloadusa.com shall have the right, at sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Smartloadusa.com may, either contact you for instructions or cancel your order and notify you of such cancellation. We have made significant efforts to accurately display the colors of our products that appear on the Site. However, we cannot guarantee the color will be accurate. Smartloadusa.com reserves the right, at our sole discretion, to limit the quantity of items purchased per customers these restrictions may be applicable to orders placed by the same account, for items in specials.

We will provide notification to the customer should such limits be applied.

Copyrights and Trademarks:
Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Smartloadusa.com, The compilation of all Contents on this Site is the exclusive property of Smartloadusa.com and is also protected by U.S. and international copyright laws. The Smartloadusa.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Smart Load USA INC. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

Disclaimer:
This site is provided by Smartloadusa.com on an “AS IS” and “AS AVAILABLE” basis. Smartloadusa.com makes no representations or warranties of any kind express or implied, as to the operation of the site or the information, content, materials, or products included on this site. You acknowledge, by your use of the Smartloadusa.com web site, that your use of the site is at your sole risk.
Limitation Of Liability:
Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Smartloadusa.com or any of its employees, directors be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Smartloadusa.com web site, including, without limitation, damages for lost profits, loss of goodwill, loss of data work stoppage accuracy of results, or computer failure or malfunction. In no event will Smartloadusa.com be liable for any damages in excess of the fees paid by you in connection with your use of the site.

Site Security:
You are prohibited from violating or attempting to violate the security of the Site including, without limitation,
1) Accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access.
2) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization
3) Attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing” or “crashing;”
4) Sending unsolicited email, including promotions and/or advertising of products or services.
5) Forging any packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Smartloadusa.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.
6) You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism to navigate or search this Site other than the search engine and search agents available from Smartloadusa.com on this Site and other than generally available third party web browsers.

Security :
Smart Load USA INC. values the trust that our customers, associates, representatives and service providers place in us when they give us personal information. We believe that privacy is more than an issue of compliance and endeavor to manage personal information in accordance with our core value of respect for the individual. We receive and store certain types of information when you interact with our website, emails, and online advertising. Our purpose is to allow the websites to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Smartloadusa.com uses your information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Smartloadusa.com does not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent .

Order Acceptance :
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge. Any client that attempts to rescind a credit card transaction without the Company’s express written consent ( chargeback), may have their account immediately suspended and/or permanently deactivated. If a client performs a chargeback after receiving the goods, Smartloadusa.com may file charges with the appropriate law enforcement agency, and reserves the right to pursue all remedies available to us to recover our damages.
How To Order :
Purchasing from Smartloadusa.com is simple and straightforward.
The first step is to create an account with us. This will help us expedite the ordering process and keep you up-to-date on our latest inventory. There is no charge to create an account. After that you’re all set to begin saving money on merchandise! Browse the list of categories on the left hand side of any page to find what you’re looking for. If you’re looking for something very specific, use our Search box at the top right corner of every page. Or click on one of the product categories below to find what you need. Once you’ve found what you want to purchase, add it to your cart. When you’re done shopping, go to your cart and check out. Shipping costs will be estimated for you after you complete the check out process.

Pricing And Packaging :
All prices shown on our website are for each individual piece, except it is mentioned differently. All items are sold sealed in its original box and when available. Under any reason we will open the original boxes to repackage in smaller quantities to sell or provide item samples. There is absolutely no exception! The Items that are sold in a variety of styles, sizes, shapes, colors and or any other variant, may vary with each order. The assortment of items do not necessarily reflect the photo or the product description as described on our website. The assortment of items may contain all or some of the varieties described on the website. It is also possible that not all varieties of products mentioned on our website are available in the original box at the time of the purchase. Smartloadusa.con will not be liable for the criteria used by the manufacturer to pack and distribute the items. The most of our items have their individual UPC codes, but we do not guarantee that all carry one. We will not be held liable for misprinted codes or those that cannot be read by optical equipment.

Return Policy:
All orders are final.
We do not accept returns or exchanges on any items, Initial shipping fees and return shipping costs are not refundable.
After the order is been approved and processed all cancellations will receive a 25% restocking fee.
Returns of merchandise must be approved by Smartloadusa.com Customer Support team, and must be preceded by an honored dispute. Any attempt to rescind a payment or return items prior to an authorization by Smartloadusa.com will result in a delay of claim resolution, and may adversely impact the client ability to transact on our website. Unauthorized returns will be refused at delivery. When a return is authorized, Smartloadusa.com does a full inspection of all merchandise upon return and Items must be returned in the original manufacturer’s packaging, must be the same as when shipped out to the customer to be eligible for refund. The item must be currently carried on our website , close outs, discontinued items, damaged, or partial returns will not be accepted. Customers must pay the return shipping cost.
Shortages , Lost , Defective Or Damaged Items.
Smartloadusa.com is not responsible for shortages, lost, defective or damage items during delivery or shipping. Our warehouse checks every order and every item to ensure the best condition of the items before they leave our facilities for shipment or delivery. We will not ship any items shipped short or out of stock products back to customers or keep any back orders. The customer is responsible for inspecting and counting all the items and cases at the time of delivery , any discrepancies such as damage, open boxes, loose, or missing cases must be noted on the bill of lading receipt at time of delivery with the driver. If unfortunately something happens to the above You should make the claim through the shipping company and make sure the driver provide you a signed copy of the bill of lading with your complaint in writing.

About Freight:
In Smartloadusa.com we are aware of the investment our clients make in the purchase of goods and the importance of keeping their shops stocked and updated with the latest items. That’s why our commitment is to keep our products at the lowest possible price and work together with our clients as partners to find the best market freight rates at the time. The freight costs is crucial and decisive for the final purchase decision. For over 12 years Smartloadusa.com have accumulated all the necessary expertise to identify and work with the best shipping companies in the market, reliable, honest and with an mutual understanding that the customer is the most precious element in our business chain.

Shipping Policy:
Shipping Cost is not included in online orders. All orders will be shipped from our distribution center in Los Angeles , California U.S.A. All merchandise is sold FOB (freight on board) from our warehouse in Los Angeles California. Payment of freight charges is always the responsibility of the client, all the charges are strictly collected in advance. A private carrier will pick up your order at our warehouse and deliver it to your business. How fast can a product be delivered to you? Delivery times can vary depending on many factors including shipping address, payment method, and the availability of the item in our warehouse. Shipping and delivery will be an estimated time of 3 (west coast) and 10 (east coast) business days depending on your location, Alaska, Hawaii and other locations around the world will be handled with the most capable and reliable shippers on the market . Please expect a delay during the busy holiday season, unforeseen emergencies or natural disasters. Consider that some companies charge additional fees for services such as the use of the left gate, and also for bringing the merchandise from the truck to the store door .It is a good idea to be prepared with its own staff and equipment to save time and money when receiving the merchandise . Each shipping estimate is based on the information the customer provides, also the weight of the goods, the cubic volume, and distance to travel to your destination. Our experienced warehouse staff works with every order personally using all marketing strategies to ensure our customers the best and most convenient shipping cost. If for some reason the information provided has changed, contact our sales representative to find a new shipping quote. All shipping estimates are NON-BINDING and may be subject to additional verification and service charges needed at the time of shipment. The actual total charges will be determined at the time of shipment. A large number of orders are shipped daily from Smartloadusa.com using LTL (Less Than Truckload) We review the weight of the order, type of goods, the distance traveled and neatly stacked all the items according to your needs to guaranty a perfect delivery . When you think about using a private freight company to handle your small order, such as UPS or FedEx we recommend that you not include any liquids or fragile item in order to prevent damage to the merchandise. We will not be responsible in any way for any damage that may occur when shipping via UPS or FedEx.

Export Policy:

You acknowledge that the purchased goods licensed or sold on our website, are subject to the customs and export control laws and regulations of the United States of America and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received. By purchasing, you agree to abide by the applicable laws, rules and regulations including, but not limited to the Export We encourage you to contact a trusted shipper familiar with import policies of their country. This facilitates the international transport and ensure a complete understanding of what you can expect in the sending and receipt of the merchandise. If you already have one, provide us with the complete information and we will work together with them to ensure an excellent service. If you have no knowledge of a trusted shipper, we will introduce you to the shipper that best suits your needs. When the size of the order involves the use of a container Smartloadusa.com uses the maximum experience and logistics to maximize space and all precautionary measures to avoid breakage, damage and loss during terrestrial or maritime shipping. Our shipping department coordinates the long process of loading of the container and is in constant contact with the shipping agent for an easy and safe shipping process. Several factors are involved in the transport of a container, trucks, trains, ships, cranes and more. For this reason Smartloadusa.com will not be responsible for any breakage, loss or any other incident that may occur with the merchandise during shipment or handling of the container.

Payment Methods:
PLEASE NOTE:
Credit card payments will not be accepted if the amount of the order exceeds $ 1,000.00 US dollars or the consignee is outside the U.S.A. territory. In these cases only will accept direct deposit or wire transfer
We do not accept C.O.D. orders.
All banking and credit card charges or any other activity involving currency is accepted only in U.S. dollars.
We will not be liable for any money exchange or market rates at the time of payment. Smartloadusa.com payment options include all major credit cards including, Visa, MasterCard, and Discover, wire transfer, money order, and personal check.
Smartloadusa.com reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by e-mail or fax. A $30.00 fee for each bounced check will be applied.

Billing Address:
Smartloadusa.com, we will not ship orders to addresses different from the original billing address.
A billing address is the address where you are receiving the statements for your credit card. For your order to be approved the billing address has to match this address since it is the registered address on the card. If you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card.
Wire Transfers or Direct Deposit:
Wire transfers and direct deposit are available but are subject to a bank fee. For information about initiating a wire transfer or direct deposit, contact our sales department .
Keep in mind that the choice of this method of payment may increase the processing time of your order and varies in the amount of time it takes for the funds to clear the bank. Check with your bank for more information.
Smartloadusa.com cannot guarantee the availability of an item at the time the funds are received in our bank.
Questions and Feedback:
At Smartloadusa.com we are humans like you and we make mistakes, that’s how we learn.
To continue to grow and provide the best customer service we welcome your comments, concerns or suggestions about our performance.
Please contact us and send us your questions or suggestions and help us improve to make your shopping experience unforgettable.
Remember we are here to serve you and we want you back.

Online wholesale store of general merchandise and grocery items...

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